High Professionalism & Integrity
- To be honest effective and efficient both in our dealings with
people and in the way we exceed relevant legislative requirements.
- To ensure that the client is provided with accurate, easily understood
information and ensure their individual confidentiality is protected.
- To demonstrate to all clients an attitude of professionalism.
Teamwork
- To work together effectively accepting that we all have strengths
which can enhance our business.
- To enable and empower all staff to assist clients who require immediate
assistance.
- To encourage co-operation at all levels between internal staff.
Individual & Client Focus
- To treat everyone with dignity and respect.
- To consider another point of view before making demons which
effect them.
- To always remember our clients/ customers are the reason our business
exists and as such their needs and preferences should be our
first consideration.
Open & Honest Communication
- To be prepared to discuss our concerns or problems with those who
are able to help in a sensitive manner.
- To provide customers opportunity to question all communication
with PTFC.
- To provide an open forum for discussions between all members of
PTFC at all times.
- To provide for clients all relevant details regarding fees and
costs.
Methodical Needs & Preferences
- To apply due diligence and systematic procedures to the analysis
of client portfolios and our own administrative structures.
Commitment to Our Vision & Mission
- To believe in and agree to our role as the means to achieve PTFC's
Mission and Vision.
- To ensure everything we do contributes to the achievement of our
Mission and Vision.
- To demonstrate the attributes of a learning organization.
- Adopt the principles of Quality.
Trust
- To have complete confidence in one another's ability and commitment
to do as they say.
Enjoyment
- To
achieve and enjoy a healthy balance of humour, socialising,
job effectiveness and satisfaction.
© 2001 Prime Time Financial
Counsellors Pty Ltd. All rights reserved unless otherwise stated.
