Prime Time Financial Counsellors Pty Ltd: Client Comments

Client Comments

At Prime Time Financial Counsellors, our number one priority is customer service. Therefore, it is very rewarding to receive letters of appreciation from our wonderful clients. Here are some extracts from letters received by us from our clients. If you would like to read the remainder of a letter simply click on the link to entire letter below each extract.

From David and Gail I:

"Our association with Prime Time dates back to the year 2000…"

"We have always been impressed by the professionalism, efficiency and integrity of ….. Prime Time…

We would have no hesitation in recommending Prime Time as an organisation offering a financial planning service of the highest order"

From Noel W:

"I have been a client of Prime Time Financial Counsellors for a period in excess of 10 years.

Initially I was quite skeptical and cautious as my experiences with other Financial Planners was not conducive to trust and confidence -

However, after an extremely professional presentation…… I was immediately set at ease."

"would not have any hesitation in recommending the organisation to others."

From Michael A:

"Having being a client and dealt with Prime Time for over 15 years I have no hesitation in commending and recommending Prime Time Counsellors for all aspects of Financial Planning.

Mike and the relevant staff have at all time been efficient, knowledgeable, and professional with my family and me."

From Lys M:

"I have been a client of Prime Time Financial Counsellors for some 7 years….."

"….your team members are always willing to discuss any questions I may have and to provide information in the time frame promised."

From Robert S:

"Joan and I have been clients of Prime Time for some fourteen years….."

"…..Since that first engagement we have appreciated the close contact, follow-up, and sound advice that have combined to position us for future financial stability."

"We consider Prime Time to be a most professional organisation and plan to continue to use the company as our source of financial advice."

From Ron V:

"I have been with Prime Time for 9½ years and looking back, I now realize just how lucky I was to be introduced to ….. the Prime Time team. I had just been retrenched so the help and advice that Prime Time gave was invaluable."

"When you don't understand investment 100% you can only hope that you get the right sort of advice. It was reassuring for me when I changed Accountants 18 months ago and he had a look at my investment portfolio and said Prime Time had done the right by me."

From Brenda S:

"I am writing to express my appreciation for the support, friendship and financial advice I have received from the Prime Time team over the past nine years.

There have been times when I faced major changes in my life and your team has been there to offer financial advice and support."

"Receiving solid financial advice and working with a professional who is skilled in forward planning has meant my retirement has been comfortable and financially sound."

"… I have found the prime time team to be professional, friendly, caring and courteous. They are easy to contact and are always pleasant, even when answering the most basic of enquiries or concerns."

"I would not hesitate in recommending Prime Time to friends and family …."

From Diane M:

"After my husband died in 2000 I was completely overwhelmed by all the financial matters I had to deal with."

"With a background in nursing I had limited experience in financial matters. I really appreciate the regular reviews, the sound advice and the way Neil explains everything. He is always interested in how I am managing."

"I find the various seminars on estate planning, upcoming investments and economic briefings interesting and informative. ….been particularly helpful with advice on shares when I have been unsure of which offer to accept.

All the personnel at Prime Time are friendly, helpful and caring. I recommend them wholeheartedly."

From Derek & Nola G:

"…to work with integrity, to be knowledgeable about business 'bests' on a global scale, and to be friendly, helpful, full of resourcefulness…"

From Pero D:

" Approximately 5 years ago, I made a decision to leave permanent employment within an organization and start up my own business…."

"…..But also, most importantly the need for life insurance and income protection was a concern. Knowing if something happened to me or my wife, we are now both covered to ensure that our family's financial needs are well met. This allows a certain peace of mind knowing from a financial perspective my family will have security."

"……but what I appreciate is the attitude of "Here it is, please review and also discuss with your accountant to determine if you want to pursue it". There is no 'hard sell'"

From Graham W:

"I would like to take this opportunity to express my sincere thanks to Prime Time Financial Counsellors for their expert advice in obtaining a loan most suitable to my needs. At all times, Prime Time maintained a very professional relationship, were quick to respond to my questions and provided clear concise advice on the various financial products offered"

From Gary H:

"Just thought I'd drop you a note expressing my appreciation for the way you have advised me over the last 5 years."

"In fact all of your staff have been very professional in the way they have communicated with me over the years. They show a concern for "customer service" which is so often lacking today in service organizations."

From Jim S:

"I have used the services of Prime Time in guiding my personal finances since 1990
……assisted in the establishment of my "Self Managed Super Fund"……"

"Prior to my involvement with Prime Time, my personal investments, particularly in the share market, were very time consuming resulting in no greater returns."

"Without reservation, I would recommend Prime Times services"

From Les D:

"It has now been over 7 years since I first attended one of your informative sessions concerning retirement and investment incomes, and the opportunities and pitfalls to be aware of.

At the time, my wife and I had been running our own self managed super fund, but as a new retiree, I was looking for ways to simplify the management and ever increasing complexity and cost of such a task so we could maximize our new found freedom."

"In making the very important decision to retain your services, we were very impressed with your knowledge and honesty, and the documentation presented. Clear and unambiguous language combined with complete transparency of all fees and any ancillary costs, were important to us. We knew exactly where we stood and how much we would pay for your services.

"We remain 'in control' of our funds and how they are invested which is important to us for peace of mind."

From Jen & Peter C:

"Having had a negative experience earlier we were feeling rather vulnerable. Some friends recommended the Prime Time Team to us - we had our first interview…. and we were very impressed. The professionalism and knowledge in how our money should be handled for the security of our future gave us peace of mind."

From Ian & Joy N:

"We are and have been clients of Prime Time for many years. During this time we have found you to be highly skilled professionals interested in us and our financial concerns.

We really didn't have any idea the impact that early planning would have on our long term needs nor did we fully understand."

"Coming up for retirement was a stressful time as we felt ill equipped to cope with complex decision making. Chris calmly & confidently guided us through this process and his time spent with us has been invaluable."

From Jean L:

"I would be very confident in recommending Prime Time Counsellors and staff to anyone seeking financial advice."

"Always receiving prompt help and personal assistance, unsparing in their time afforded to me."

From Alan T:

"We are both more than satisfied with the attention, detailed answers, rapid response and professionalism extended to us at all times."

From Paul G:

"Just a kind word from Linda and myself to express our appreciation of your service for us for some time now."

"We also found your staff most professional, helpful and pleasant."

From Sue & Bernard C:

"…we believe it is the friendly approach and real concern for our happiness and well being, as well as our financial security, that sets the Prime Time team apart from the rest."

From Mrs J.M.C.:

"I and my late husband have been extremely grateful for the very successful financial and friendly advice over the past 18½ years."

"Originally strategic advice enabled us to invest, sell and move into a Retirement Village."

"Guidance and skill resulted in us benefiting from a D.V.A. part pension and a Gold Card for my husband."

"Wonderful friendly support and advice during his long final Hospitalisation and Death were a great support in reorganising my financial needs and future."

Mrs J.M.C.